Reference

How oren88 Handles Your Personal Information

This Privacy Policy sets out exactly what data oren88 collects when you open an account, make a deposit, or contact support — and how we keep it safe.

Account data protectionLocal e-wallet transaction recordsYour right to access and correct dataCookie and device dataClear data retention terms

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DATA HANDLING PRACTICES

How We Protect and Retain Your Information

Data security at oren88 runs across several layers — encryption in transit, access controls on our internal systems, and session timeout on inactive accounts. We keep your data only as long as it is needed for the purpose it was collected, or as required by applicable law. Account data linked to payment transactions through GrabPay, Boost, or Touch 'n Go eWallet is retained to support dispute resolution and transaction history requests.

SSL Encryption

All data exchanged between your device and our platform travels over SSL-encrypted connections. This covers account login, payment confirmation steps, and support chat sessions.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies are used only in aggregate form and do not identify you personally.

Data Retention

Account records are kept for the period required by applicable law. Once that period ends and your account is closed, we action deletion requests on the schedule set out in our internal data management process.

Access Controls

Internal access to your personal data is limited to staff who need it to carry out account support, payment verification, or fraud checks. Access logs are maintained and reviewed regularly.

What We Collect and Why We Collect It

oren88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with oren88, we collect the details you provide during registration — your name, contact number, email address, and any identity documents submitted for account verification. When you fund your account via Touch 'n Go eWallet, Boost, or GrabPay, our system records

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the transaction reference, amount in RM, and timestamp; we do not store your e-wallet PIN or login credentials for those services. We also collect device and session data — the type of browser you use, your IP address, and the pages you visit within the platform.
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This helps us detect unusual activity on your account and keep your session secure. Players in Kuala Lumpur and across Malaysia access the platform through mobile, and device identifiers may be logged as part of that session flow. Your data is processed only for account management,
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payment processing, fraud prevention, and to respond to support requests. We do not sell your personal information to third parties. Sharing with service providers occurs only where those parties operate under a data-processing agreement with equivalent safeguards. Access to and use of the platform depends on
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local law and is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, we have a few practical paths to get that done. Identity verification is required before we act on any data request — this protects your account from unauthorised changes. We aim to acknowledge all privacy-related messages within two working days.

Team online

Live Chat

Open the live chat window inside your account dashboard to raise a data access or correction request directly with our support team — responses are handled in queue order.

Email Support

Send your data request or privacy concern to our support email address listed in the account help section. Include your registered email so we can verify your identity before processing.

Account Settings

Some data corrections — like updating your contact number or preferred e-wallet — can be handled directly in your account settings without contacting support at all.

Common Questions About Your Privacy at oren88

These are the questions we hear most often about how your data is handled. If your question is not covered here, the live chat and email paths in the contact section above are your quickest routes to a direct answer.

We collect your name, email address, contact number, and identity documents at verification. Device and session data — browser type, IP address — is also logged for security purposes during your session.

No. We record only the transaction reference, RM amount, and timestamp from your e-wallet payment. Your Touch 'n Go eWallet or Boost PIN and login credentials are never stored on our side.

Send a data access request via the support email listed in your account help section. We will verify your identity first, then provide the relevant records within the timeframe required by applicable law.

Yes, subject to legal retention obligations. Deletion requests are reviewed against applicable law requirements — transaction records tied to GrabPay or FPX payments may need to be kept for a set period before deletion can proceed.

We do not sell your data. Sharing occurs only with service providers under data-processing agreements — for example, payment processors handling your Touch 'n Go eWallet or DuitNow transaction routing.

Basic updates — like your contact number or linked e-wallet preference — can be changed directly in your account settings. For changes tied to identity documents, contact support via live chat for verification.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSilver Cloud Slots InfoTerms & Conditions

How oren88 Handles Your Personal Information

How We Protect and Retain Your Information

SSL Encryption

Cookie Policy

Data Retention

Access Controls

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy at oren88

01 What personal data does oren88 collect when I open an account?

02 Does oren88 store my Touch 'n Go eWallet or Boost login details?

03 How do I request a copy of the data oren88 holds on me?

04 Can I ask oren88 to delete my personal data?

05 Does oren88 share my data with third parties?

06 How do I update my contact details or preferred payment wallet?

Privacy Policy

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